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ERP Management

ERP Managed Services

Our flexible Managed Services can encompass support services, including on-going application patching, testing, break-fix, and end-user issue resolution. We can help you resolve issues with core ERP and Analytics applications as well as support of third party bolt-on applications, interfaces and enhancements.

ERP Helpdesk and Ticket Resolution

  • Helpdesk for support requests
  • ERP functional support across all core ERP modules (FI, CO, AM, PS, WF, IS, HR, PM, QM, PP, MM, SD)
  • ERP support for CRM, BW, BPC and Portal
  • ERP training and knowledge transfer
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Product Description

ERP Project Based Development

  • ERP RICEF development or enhancements
  • ERP functional customization and business process development
  • Best Practices assessments and strategic planning

ERP Basis Support and Management

Full ERP Basis responsibilities and after hours support for all ERP NetWeaver and BOBJ platforms

  • Daily ERP maintenance checks and tasks
  • System logs and dump analysis
  • Transport management
  • Monitoring and performance tuning
  • Batch and printer management
  • ERP security roles and authorizations
  • ERP performance analysis
  • ERP trend reports
  • Database backups and administration
  • Patches and ERP notes
  • ERP archiving
  • Troubleshooting

ERP Emergency Services (24 x 7 x 365)

  • ERP recovery services
  • ERP mission critical tasks and projects